FAQs
FAQ 1 - Which food should I intro to my little ones?
Most of our products are titled with suitable age (eg. 7m+). You may based on the recommended age to introduce to your little ones. Do follow 3-day wait rule whenever introduce new food to your little ones.
FAQ 2 - When will I receive my order?
Upon order placed, you should receive within 1 to 3 working days. You will be notified via email/SMS with a tracking number once your order has been packed.
FAQ 3 - The product I want is out of stock. Can you notify me once the item has been restocked?
Yes, of course! Do drop us a message and we will notify you once the item has been restocked.
We always tried our best to stock as much as possible but due to various factors (eg. shipment delay/ supplier's shortage of manpower/ shortage of raw material), some of our products may take longer than usual to restock. We thank you for your support & understanding!
FAQ 4 - Can you arrange same-day delivery for me?
Yes, we can arrange same-day delivery using Grabexpress (Instant) or our designated courier's company. Usually it would cost around $12 - $25 to arrange for same day delivery (within 3 to 4 hours).
FAQ 5 - I received product in an unacceptable condition.
Kindly take a photo of the affected product, and report to us via whatsapp at (+65) 89183520. Please report it within 7 working day after you received the item. Unsatisfactory products reported after 7 working days (from date of delivery) will not be refundable/exchangeable. Thank you for your understanding!
FAQ 6 - Can I walk in & make purchase at your warehouse?
Due to shortage of manpower to maintain our showroom, we are no longer accepting walk-in purchase w.e.f. 1st July 2022. Self-Collection is still available for purchases made via our website. We offer 10% discount for self collection. Please chat with us (whatsapp) for discount code.
FAQ 7 - My little one enjoyed the food items bought from your store. Any perks for higher spending?
Yes, we heard you! We have created "buy more, save more" discount code for our regular customers (even first timer) to offset their purchase! Click here to find out more!
Also, do sign up for our VIP reward programme (click to find out more) to earn loyalty points for each & every of your purchases! In exchange, you can redeem for super attractive vouchers!